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Terms and Conditions

  1. Scope

These Terms and Conditions shall apply to all orders submitted or to be submitted by you for products offered to you on or via the InBody website and other InBody application (referred to in these Terms and Conditions as the “Products”), including, but not limited to, hardware devices, accompanying items and accessories including devices, items or accessories containing pre-installed software (“Hardware”). However, these Terms and Conditions specifically exclude InBody-brand consumer products (“Consumer Products”), such as the InBody H20N, sold through InBody’s consumer product webpage/subdomain; terms and conditions for Consumer Products can be found at the following page: https://inbodyusa.com/consumer-product-terms-and-conditions/

  1. Terms and Conditions

InBody Warranty, Terms and Conditions, and Exclusions:

  1. InBody guarantees that Product has been approved through qualified test procedures under severe conditions.
  2. Warranty period: InBody warrants that there are no physical defects to the Product for one (1) year from the date of delivery.
  3. The purchaser is responsible for any or all risks arising from the use of the Products. InBody disclaims any other warranties, including but not limited to the warranties of merchantability, fitness for specific purposes, and implied warranty regarding ownership or non-infringement, whether express or implied, to the maximum extent permitted by the applicable laws.
  4. Repairs shall not be provided under warranty, and are excluded, when damage, or malfunction to a Product results from:
    1. Customer abuse, misuse, negligence or any other defect caused by a user.
    2. Customer fails to follow the installation, operation, or maintenance instructions described in the applicable Product setup/user’s manual.
    3. Any defect or damage caused by natural disasters (storm, flood, earthquake, etc.), power failures or surges, actions of third parties, and any other event outside InBody’s reasonable control or not arising under normal conditions.
    4. Customer or any unauthorized entity disassembles or modifies internal Product parts or programs.
  5. InBody will repair and ship back the repaired Product in a timely matter based on the date of the receipt of the defective Product. You may call InBody’s customer service team for return date information. In the event of Product malfunction during the warranty coverage period:
    1. The customer will call InBody and InBody will diagnose the Product malfunction remotely. InBody shall advise the customer which Product component is most likely the cause of the malfunction.
    2. If an initial or subsequent diagnosis confirms that a failure exists beyond the customer’s ability to correct, InBody may find it necessary to return the Product to InBody for servicing.
    3. If needed, the customer must package the defective Product in its original box for return to InBody. The customer will pay the shipping costs for returning the defective Product to InBody, unless otherwise exempt by InBody, in its sole discretion. InBody will repair the defective Product and return it to the customer with InBody paying the shipping costs back to the customer. If customer requests a loaner Product during repair, which InBody may grant, at its sole discretion, customer will be responsible for all shipping charges.
  6. Regarding InBody’s professional line of body composition analyzers, which includes the InBody270, InBody570, and other such Products, as a condition of this warranty, the customer will advise InBody promptly of the change of location of the owned Product.
  7. The warranty is valid for InBody-manufactured Products only. InBody will not be held responsible for any Product accessory items, including accessories manufactured by third parties.
  8. This warranty is only valid for the purchaser with which InBody has entered into an agreement. Should the Product change ownership, the warranty shall be deemed void, and an extended warranty cannot be purchased by new owners.
  9. Customers outside of warranty coverage are liable for the expense of parts, labor, and all shipping charges.
  10. The extended manufacturer’s warranty begins on the last date of the previous warranty and covers all angles of the previous warranty.
  11. An extended warranty may not be further extended following initial purchase.
  12. For more information on InBody’s extended warranties, please contact an InBody sales representative.

III. Additional Terms and Conditions

  1. PAYMENT: If the payment is unpaid by the due date, or is dishonored for any reason, a late fee shall be added at a rate equal to seven percent (7%) of the unpaid amount due, on a monthly basis. If the account is forwarded to a collection agency, an additional twenty-five percent (25%) will be added to the total amount due. If payment by company/personal check is returned, the buyer is liable for a charge of USD 25.00 returned check fee. Any returns on credit card payment are liable for a fee of three percent (3%) of the total amount due. In the event of any payment default, buyer agrees to pay any and all reasonable attorney fees and costs of collection to the extent permitted by law. This shall be enforced in accordance with the laws of the State of California, Los Angeles County.
  2. RETURN POLICY: InBody DOES NOT accept returns for its professional body composition analyzers. Returns are only accepted for defective professional model Products at delivery. Buyer must notify InBody within three (3) days from the date of delivery.
  3. TRADE COMPLIANCE: The export of any Product and software purchased from InBody must be made in accordance with all relevant rules and regulations set forth by InBody. Buyers shall not export Products purchased from InBody outside of the United States, unless otherwise authorized.
  1. Force Majeure

Force majeure incidents are those which are beyond InBody’s reasonable control and which impede the fulfillment of InBody’s obligations under these Terms and Conditions and which are not within InBody’s reasonable control, including late and/or delayed deliveries and incomplete deliveries by InBody. In a force majeure situation all of InBody’s obligations shall be suspended.

Should the period in which InBody cannot fulfill its obligations as a result of force majeure continue for longer than ninety (90) calendar days, both parties shall be entitled to absolve the other from any outstanding obligations.

  1. Privacy

InBody will not disclose information regarding your personal details, account or transactions to any third party other than in accordance with its Privacy Policy. You hereby agree that you have read and accepted the Privacy Policy.

  1. Links to Third Party Websites

InBody is not responsible for the content of any third-party websites or services, any links contained in third-party websites or services, or any changes or updates to third-party websites or services. Where InBody provides links and/or access to third-party websites and/or services it is only as a convenience to you, and the inclusion of any link or access does not imply an endorsement by InBody of the third-party site or service.

VII. Third Party Rights

Third parties have no rights under applicable legislation in relation to the rights of third parties to rely upon or to enforce any term of these Terms and Conditions but that does not affect any right or remedy of a third party which exists or is available apart from such applicable legislation.

VIII. Survival

Any provisions in these Terms and Conditions which by their nature extend beyond the termination or expiration of any sale or license of the Products will remain in effect.

  1. Severability

If any provision of these Terms and Conditions is deemed to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. You and InBody are deemed to have agreed to new terms and conditions in substitution for such invalid provisions. These new terms and conditions shall be interpreted, as regards their contents and effect, as closely as possible to the original text as written but in such a way that rights can indeed be derived from them.

  1. Governing Law

These Terms and Conditions and any disputes related to these Terms and Conditions or to the purchase and use of the Products or otherwise are subject to California law. All disputes arising out of these Terms and Conditions shall be settled by the courts of Los Angeles County, California, which will have exclusive jurisdiction in respect of any such disputes.

  1. Translations

The English version of these terms and conditions is the prevailing version for your purchase.

XII. Questions

Should you have any questions, suggestions or complaints concerning Products, these Terms and Conditions, or if you desire to contact InBody for any reason, please email us at support@inbody.com.